30 Day Returns

At Thrift by Mail, we understand that customer satisfaction is paramount. Our 30-day return policy is designed to provide you with peace of mind when purchasing unique and collectible apparel. This policy allows customers to return items within 30 days of receipt for a full refund, provided that the items are in their original condition.

To initiate a return, customers must follow these steps:

1. **Eligibility**: Ensure that the item is eligible for return. Items must be unworn, unwashed, and in their original packaging with all tags attached.

2. **Notification**: Contact our customer service team within 30 days of receiving your order. This can be done via email or through our website's contact form. Please include your order number and the reason for the return.

3. **Return Authorization**: Once your return request is approved, you will receive a return authorization number and instructions on how to send the item back. This step is crucial for processing your return efficiently.

4. **Shipping the Item**: Pack the item securely, including all original packaging and documentation. Ship the item back to the address provided in the return authorization. Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. **Refund Processing**: Upon receiving the returned item, we will inspect it to ensure it meets our return criteria. If approved, the refund will be processed to the original payment method within 5-7 business days. Please note that it may take additional time for your bank or credit card company to reflect the refund in your account.

Exceptions to the return policy include items that are marked as final sale or that have been customized. These items cannot be returned or exchanged.

Our commitment to quality and customer satisfaction drives this return policy. By allowing returns within a 30-day window, we aim to foster trust and ensure that our customers are pleased with their purchases. If you have any questions regarding our return policy, please do not hesitate to reach out to our customer service team for further assistance.